Choosing the Right Business Phone System for your Company

If you’re planning to look for a business telephone system this year, there are some questions you need to ask and consider first to make sure that you get the right solution that suits your needs. Do you need a full telephone system that includes a physical desk phone or could your company get by with an online phone service that relies heavily on mobile or smartphone devices?

If you need a desk phone for your business, what kind of services do you need? Are you comfortable in using a VoIP or Voice over Internet Protocol network, that runs over the Internet and is readily available from different service providers?

Or do you need to use conventional landline phone services, which is supplied by regional or local phone companies like phone companies in Interlaken NY? If you choose a Voice over Internet Protocol network, do you want to host your system at your company’s location (also known as on-premise), or you want your service provider to house your network (also known as cloud-based network)?

Digital phone system

Digital phone networks can connect people who call a business phone number to a remote worker on their home or mobile devices. These kinds of systems work as comprehensive call-forwarding solutions where all incoming calls are being transferred to the employee’s home or smartphone number instead of a desk telephone when a client or customer calls the company’s main telephone number. These types of systems include features like automated receptionists, call forwarding, voice mail, call screening, online faxing and toll-free numbers.

Pros: This kind of service will allow businesses with off-site workers to present a more professional image even if they are outside of the office. It can also give remote workers to access various network features that home and mobile devices do not offer. It is best for small businesses or startup companies with remote or off-site employees, as well as for sole proprietorships.

Traditional or conventional landline system

Landlines, in this case, are considered a traditional phone system. A regional or local telephone company usually supports it. These landlines, or also known as PSTNs (public switched telephone networks), are analog network that operate using the phone company’s conventional copper wirings. To run a landline service, you need an on-premise Private Branch Exchange or PBX hardware.

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It is a hardware that is used to provide network features like call directories and call transferring, as well as create multiple extensions. Some of these landlines are now considered as hybrids with Voice over Internet Protocol systems. There’s a conventional phone line that connects businesses’ data network. It uses to connect every individual telephone on your company. A lot of service providers are phasing out their landline systems; that is why it might be challenging to find one that is still offering this kind of services.

Pros: These systems care very reliable, as well as a time-tested solution that a lot of companies find more effective compared to other networks and are comfortable to use. They are best for big companies that have the money to spend and in-house IT staff to help maintain and manage the system. Businesses need to use traditional landline connection if they do not have a high-speed internet connection.

Voice over Internet Protocol phone systems

Instead of using copper wires, Voice over Internet Protocol uses the same Internet connection that your business already uses. Voice over Internet Protocol provides a set of features that previously only big companies that are using expensive private branch exchange hardware had access to like automated attendants, computer-integration and call queues.

It allows voicemails to be sent to the computers and email inboxes to be turned into softphones. Voice over Internet Protocol gives remote workers access to the company’s phone system from their desktop or even mobile devices.

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Pros: VoIP provides a sophisticated network complete with all its essential features. It is very easy to set up, as well as configure. Not only that, it is a lot cheaper compared to the landline network. It is best used for startups and small businesses that need the functionalities of sophisticated phone networks at a more affordable price. It is also best used for businesses that need their remote staff to have access to their phone network.